Last Updated: August 18, 2026
At Touch Core Technologies, we aim to provide reliable, professional, and high-quality IT services tailored to our clients' requirements. This Refund Policy explains how cancellations, refunds, and service-related payment issues are handled.
This Refund Policy applies to services provided by Touch Core Technologies, including but not limited to:
Many of our services are customized according to the client's requirements, resources, project scope, and technical specifications.
Because services may involve staff time, planning, configuration, development, technical resources, equipment, or third-party costs, refund eligibility may depend on the stage and nature of the service.
If a client requests cancellation before work has started, we will review the request and determine whether a refund is applicable.
Where no work, preparation, procurement, or third-party commitment has been made, payments may be eligible for a refund, subject to any agreed terms and applicable charges.
Once services or project work have commenced, refunds may be limited or unavailable for work already completed.
Any refundable amount may be assessed based on:
For web development, mobile app development, software development, and other customized projects, payments may be divided into milestones.
Payments relating to completed milestones or work already delivered are generally non-refundable unless otherwise agreed in writing or required by applicable law.
Where equipment, hardware, software licenses, or third-party products are purchased specifically for a client, refunds may be subject to the applicable manufacturer's, supplier's, or distributor's terms.
Any non-refundable third-party costs may be deducted from an eligible refund where permitted.
If you believe that a service has not been delivered according to the agreed scope, please contact us as soon as possible.
We will review the issue and, where appropriate, attempt to correct or resolve the service problem before considering a refund.
If you believe you have made a duplicate payment or have been charged incorrectly, please contact us with the relevant payment details.
We will investigate the issue and, where appropriate, arrange a correction or refund.
Where a refund is approved, we will normally process it using the original payment method where practical and permitted.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
To request a refund or discuss a cancellation, please contact us with the following information:
Please send refund requests to:
sales@touchcoretechnologies.co.uk
For technical service concerns, you may also contact:
support@touchcoretechnologies.co.uk
This policy does not limit any rights or remedies that cannot legally be excluded or restricted under applicable law.
Where a separate written agreement, quotation, service contract, or statement of work contains specific cancellation or refund terms, those agreed terms may apply to the relevant service.
Touch Core Technologies may update this Refund Policy from time to time. Any changes will be published on this page with the updated Last Updated date.
If you have any questions regarding this Refund Policy, please contact:
Touch Core Technologies
Sales & Business Enquiries:
sales@touchcoretechnologies.co.uk
General Enquiries:
info@touchcoretechnologies.co.uk
Technical Support:
support@touchcoretechnologies.co.uk